Strategic Programs Specialist
4 days ago
TikTok PTE. LTD., a leading global social media platform, is seeking an experienced Strategic Programs Specialist
This role is focused on providing exceptional customer support and streamlining processes to ensure smooth operations for advertisers worldwide.
The ideal candidate will have at least 4 years of experience in product operations with digital ad products or SaaS platforms and possess a strong commercial mindset with experience building business cases from market research and analysis.
A key responsibility will be to partner with regional operations and product specialist teams on global workflows and high complexity case escalation workflows.
You will also act as a point of contact for assigned regions' workflow feedback and work closely with operations leaders to identify gaps across upstream and downstream processes.
This is an exciting opportunity to join TikTok's Monetization Product Operations team, which is responsible for ensuring best-in-class advertising experiences through excellence in customer service and streamlined processes.
The successful candidate will be based in Singapore and will report directly to the team lead.
The estimated salary for this position is SGD 100,000 - 120,000 per annum, depending on experience.
We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
The team collaborates closely with sales to provide post-sales support and works closely with the product team on product improvement through feature requests and bug management.
Your responsibilities will include:
- Scope and drive global strategic projects on CSAT, Advertiser retention, and Loyalty programs for our advertiser base.
- Monitor tool performance metrics consistently to ensure high uptime, rapid ticket resolution, and overall operational efficiency.
- Analyze data and feedback to identify trends and opportunities for improving tools and the overall advertiser experience.
Please note that we do not discriminate based on age, gender, race, nationality, or any other characteristic protected by applicable law.
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