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Strategic Knowledge Manager

3 weeks ago

Singapore beBeeKnowledge Full time $100,000 - $120,000
Job Overview

As the Knowledge Lead Manager, you will play a pivotal role in overseeing the development and implementation of strategic knowledge management initiatives. This position involves driving organizational growth by leveraging information to inform decision-making, foster collaboration, and promote continuous learning.

Key Responsibilities
  • Develop and maintain comprehensive knowledge management strategies that align with business objectives
  • Oversee knowledge content creation, categorization, and maintenance to ensure accuracy, relevance, and accessibility
  • Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency
  • Build and maintain a culture of knowledge sharing across the organization, encouraging collaboration and effective communication
  • Monitor progress through analytics to assess the impact, engagement, functionality, and effectiveness of knowledge management strategy
  • Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture

RequirementsRequired Skills and Qualifications
  • 5+ years of experience implementing knowledge management strategies
  • Experience building KM programs in the technology industry or within technical groups within a large, global organization
  • Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and insights
  • Proven experience leading teams to deliver impactful results
  • Strong understanding of IT service management and ITIL framework
  • Proven experience in a ServiceNow environment
Education
  • Bachelor's degree in Information Technology, Business Administration, Library Science, or a related field
  • Relevant certifications in knowledge management or ITIL are advantageous
Benefits
  • 18 days of paid annual leave entitlement
  • Family care leave
  • Enhanced sick leave
  • Training opportunities
  • Flexi benefits
  • Employee share purchase plan
  • Comprehensive medical insurance coverage inclusive of dental
  • Attractive welcome pack for new hires
  • EAP – employee assistance program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental, and emotional well-being