Dance Studio Customer Service Coordinator
4 hours ago
We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Receptionist at S & P MANPOWER AGENCY PTE. LTD.'s vibrant dance studio in Alexandra Road. This role is pivotal in creating a welcoming atmosphere for our customers while efficiently managing inquiries and sales.
About the Role:
This front desk receptionist position requires exceptional communication and interpersonal skills to handle customer needs, resolve issues promptly, and maintain a positive experience. The ideal candidate will have strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Office, particularly Excel and Word, is essential for efficient record-keeping and administrative tasks.
Responsibilities:
Answer customer inquiries and provide information about classes, schedules, and studio policies.
Address customer needs and resolve issues promptly to ensure a positive experience.
Sell dance packages and handle renewals, maintaining accurate records of transactions.
Maintain the front desk area and ensure it is well-organized and inviting.
Collaborate with instructors and staff to coordinate schedules and special events.
Perform administrative tasks as needed to support the daily operations of the studio.
Requirements:
High school diploma or equivalent; additional education or experience in customer service is a plus.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and familiarity with scheduling software.
Compensation and Benefits:
The successful candidate can expect a competitive basic salary of $2,500 per month, plus commission on sales of packages and renewal deals. Additionally, annual leave of 14 days and bonus opportunities through an Annual Wage Supplement (AWS) program make this a rewarding career choice. If you are a motivated and customer-centric individual with a passion for dance, we encourage you to apply for this exciting opportunity.
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