IT Support Professional

2 weeks ago


Singapore HCL SINGAPORE PTE. LTD. Full time

We are seeking an IT Support Professional to join our team at HCL Singapore PTE. LTD. As an IT Support Professional, you will be responsible for providing technical assistance to our clients, helping them resolve hardware and software-related issues.

Key Responsibilities:
  • Install, upgrade and troubleshoot PC hardware and software systems.
  • Handle daily technical support activities on desktop, VDI and Laptop, Microsoft Office support and 1st level support for Email, Voice services, Remote Access and Multimedia systems.
  • Address user tickets regarding hardware, software and networking.
  • Walk users through installing applications and computer peripherals.
  • Conduct remote troubleshooting, customize desktop applications to meet user needs.
  • Direct unsolved issues to the next level of support personnel.
  • Coordinate office re-stacks and IT equipment relocation related to end user devices.
  • Inventory record keeping, monitoring and coordination and status report for relocation.
  • Collaborate with other IT team members on projects and initiatives.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in desktop support or a similar IT role.
  • Hands-on experience with Microsoft Windows Operating Systems and Microsoft Office environment.
  • Experience with Active Directory, Group Policy, and basic networking concepts.
  • Hands-on experience in supporting PC hardware and monitors.
  • Proven work experience as a Desk Support Engineer, Technical Support of similar role.
  • Working knowledge of office automation products and computer peripherals, like Printers and Scanners.
  • Knowledge of network security practices and anti-virus programs.
  • Strong problem-solving and multitasking skills.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Self-motivated and result-driven to be able to deliver independently.
  • Strong sense of work ethics and discipline in complying with regulations and policies.
  • Strong oral and written communication skill in English is a must.

Good to have:

  • Experience working in a financial services environment.
  • Knowledge of virtualization technologies (e.g., VMware, Citrix).
  • Full-time position, Monday to Friday, with occasional after-hours work as needed.
  • On-call and weekend support rotation may be required.


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