IT Service Engineer
4 weeks ago
Bruker is a leading provider of high-performance scientific instruments and analytical solutions. We are seeking an IT Service Engineer to join our team in Singapore.
Job SummaryThe IT Service Engineer will be responsible for providing technical support and assistance to end-users within the organization. This includes troubleshooting and resolving software and hardware issues, configuring and deploying new hardware and software systems, and managing the installation and delivery of end-user devices.
Responsibilities- Operate the day-to-day IT Service Desk to provide technical support to employees through emails and online ticketing systems.
- Monitor and track incidents and service requests in the IT ticketing system, dispatching and escalating tickets to the next support level as needed.
- Manage the installation and delivery of end-user devices, including desktops, laptops, monitors, phones, printers, and mobile devices.
- Ensure all computers are properly patched and virus-protected.
- Provide assistance to users regardless of their geographical location.
- Perform other IT-related duties, including on-demand projects.
- Manage telecommunications systems and cabling systems, working with external vendors to ensure smooth operations and meet service level agreements.
- Participate in disaster recovery and unscheduled shutdown drills.
- Prepare reports as requested by management.
- Travel up to 30% in the Asia Pacific region.
- Minimum Diploma level in Computer Science or equivalent.
- ITIL foundation certification highly preferred.
- Some working knowledge in an IT support organization.
- Preferably 1-3 years of related working experience.
- Experience in handling different levels of end-users.
- Experience in handling user requests and communicating expectations.
- Working knowledge of Microsoft Server and Active Directory.
- Working knowledge of Microsoft technology in general.
- Working knowledge of Windows Operating System.
- Excellent administration and reporting skills.
- Good problem-solving skills.
- Good communication skills, written and verbal, across all levels of the business.
- High analytical problem-solving and troubleshooting skills.
- Excellent task management skills.
- Customer service-focused.
- Language: English - fluently, both written and verbal.
Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
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