Airport Service Specialist

4 days ago


Singapore XIAMEN AIRLINES SINGAPORE OFFICE Full time

Xiamen Airlines Singapore Office is seeking a motivated Airport Service Specialist to join our team at Changi Airport. This fast-paced role will ensure a smooth and enjoyable travel experience for passengers.

  • Located at Changi Airport
  • Rotating Shift (Depend on Flight Schedule)
  • Free Travel Ticket every year
Job Overview

As an Airport Service Specialist, you will be responsible for providing frontline customer service at check-in counters, verifying passports, travel documents, and issuing boarding passes. You will supervise ground agents and offer guidance as needed. Your duties will also include assisting with cargo bookings, managing lost and found items, facilitating arrival and departure processes, and answering phone calls and emails promptly and professionally.

Requirements

To be successful in this role, you will need:

  • A-level or Diploma Qualification.
  • Fluency in English and Chinese, with strong written, verbal, and interpersonal communication skills.
  • Proficiency in Microsoft Office applications.
  • A service-oriented mindset and a passion for the aviation industry.
  • Initiative, enthusiasm, creativity, and a strong sense of responsibility.
  • Customer service experience is a plus.
  • Prior experience in the travel or airline industry is preferred, but training will be provided.
  • Ability to work a rotating shift schedule at Changi Airport, including weekends and public holidays.
  • Immediate or short-notice start date is a plus.
  • Singaporean Citizenship or Permanent Residency is mandatory.
Estimated Salary: SGD 35,000 - SGD 45,000 per annum

The estimated salary range reflects the level of expertise and qualifications required for this role. As a leading airline, we offer competitive salaries and benefits to our employees.



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