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Airport Spa Operations Manager
3 weeks ago
This is an exciting opportunity to join our team as a Spa Manager at a world-leading airport spa. With 20 years of experience in providing exceptional customer experiences, we are looking for someone who can drive business growth and lead a high-performing team.
Key Responsibilities:- Develop and implement the overall spa strategy to maximize guest satisfaction, staff satisfaction, and financial performance
- Monitor key performance indicators (KPIs) and analyze data to inform action plans and improve results
- Review staffing levels to ensure optimal resource allocation and meet business objectives
- Build and manage a strong and trained team of therapists and shift leaders
- Fluent English and Mandarin language skills
- Proven leadership and management experience, preferably in the wellness industry
- Passion for delivering exceptional customer experiences
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office
- A competitive salary package with incentives and retail discounts
- Ongoing training and development opportunities to enhance your skills and career prospects
- The chance to work with a dynamic and innovative team
- A fast-paced and challenging environment that will keep you engaged and motivated
We are a world-leading airport spa with operations across 11 countries and over 500 employees. Our mission is to provide every traveler with a relaxing and pampering experience worldwide.
