Environmental Protection Specialist
3 days ago
We are seeking a highly motivated and service-oriented individual to join our team at the National Environment Agency (NEA) as an Environmental Protection Specialist.
Key Responsibilities- Case Handling: Draft reports and replies to handle cases from the public and stakeholders related to pollution control and waste management matters, ensuring compliance with guidelines and Standard Operating Procedures.
- Feedback Analysis: Review feedback and collaborate with operations and/or other agencies to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards.
- Service Excellence: Partner, support, and contribute to platforms and initiatives aimed at driving service excellence within NEA, such as service events, newsletters, and initiatives.
- Data Analysis: Analyze feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
- Customer Segmentation: Identify key customer segments and provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
- Staff Support: Provide support and advice to officers on service-related queries, such as guidelines/SOPs, service standards, case handling, and direct cases to appropriate parties.
- Institutional Knowledge: Document institutional knowledge on unique cases of feedback for training and future reference.
- Recognition: Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination.
- Environmental Knowledge: Good understanding of and keen interest on environmental protection issues, including pollution control and waste management issues.
- Team Player: A good team player with excellent communication, interpersonal, and investigation skills.
- Communication Skills: Excellent communication skills and emotional intelligence, with the ability to think logically.
- Analytical Skills: Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution.
- Organizational Skills: Organized and able to multi-task.
- Independence: Independent and resourceful with a pleasant personality and enjoy working with others.
- Resilience: Highly resilient and able to handle adverse situations and difficult customers.
- Leadership Skills: Self-driven, strong leadership skills, and always ready to strive for improvement.
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