A Key Player In Our Customer-Facing Team
2 weeks ago
Customer Service Representative
Job Description:We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service while managing administrative tasks.
The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. You will be the first point of contact for walk-in customers, handle phone calls, and respond to emails promptly and professionally.
Key Responsibilities:Provide excellent customer service by addressing customer inquiries, providing accurate product or service details, and resolving basic issues or complaints positively.
Keep updated knowledge of all products and services to provide accurate information to customers.
Operate the POS system for transactions, ensuring accurate end-of-day cash handling and POS records.
Create invoices and prepare other documents as needed.
Work effectively as part of a team to achieve business objectives.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong organizational and time management skills.
- Attention to detail and accuracy.
- Basic computer skills, including Microsoft Office and POS systems.
- A competitive salary package.
- Opportunities for career growth and development.
- A positive and supportive work environment.
- A range of employee benefits, including paid annual leave and sick leave.
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