Luxury Retail Associate

6 days ago


Singapore TWG TEA COMPANY PTE. LTD. Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Luxury Retail Associate.

About the Role:

As a Luxury Retail Associate, you will be responsible for providing exceptional customer service and promoting our range of luxury products and food and beverage items to walk-in customers.

You will be working in one of our luxurious boutiques located in prime shopping malls such as ION, Takashimaya, Marina Bay Sands, Swissotel, Raffles City, or Airport.

About You:

To succeed in this role, you should have a minimum of 2 to 3 years of experience in F&B/Retail Operations, preferably in the luxury goods industry.

You should also possess excellent communication and interpersonal skills, a welcoming personality, and a high initiative and positive attitude.

Key Responsibilities:

• Offer a friendly and efficient service to all guests

• Process guests' orders to ensure that all items are prepared and served promptly

• Assist in setup and clear down of the front and back of Salon & Boutique operations

• Ensure food safety regulations are followed as according to NEA's policy

• To ensure neatness and cleanliness of service ware

• Promote and sell our range of products and food and beverage items to walk-in customers

• Attend to customers' needs, complaints, and enquiries

• Provide guests with gift wrapping service in accordance to TWG Tea Company's standards

• Receive and check the inventory of goods and supplies

• Handle cash, POS system, and report of take-in-cash when on duty

Salary:

Our attractive remuneration package includes a competitive salary commensurate with relevant experience, ranging from SGD $45,000 to SGD $60,000 per annum, depending on qualifications and performance.

Benefits:

• Meal Allowance

• Monthly Incentives

• Birthday Incentives

• Long Service Incentives

• Staff Discount

• Festive Gifting

• Medical Benefits

Requirements:

• Minimum 2 to 3 years of experience in F&B/Retail Operations, preferably in luxury goods industry

• Pleasant and well-groomed

• Welcoming personality

• Good communication and interpersonal skills

• Hands-on and customer-focused role, hence we require someone with drive, efficiency, and assertiveness

• High initiative and positive attitude



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