Customer Technology Strategist

2 months ago

Singapore MICROSOFT OPERATIONS PTE LTD Full time
Job Description

We are seeking a highly motivated and passionate customer advocate with expertise in AI and machine learning technology to join our team at Microsoft Operations PTE LTD as a Customer Technology Strategist - Data and AI Solutions.

Key Responsibilities
  • Work with Azure AI/OpenAI services to build and train models, create custom models for use cases, and optimize custom models.
  • Exposure to ChatGPT and DALL·E 2.
  • Incoming data validation, quality checks, and processing with tooling.
  • End-to-end scenario implementation involving multiple cognitive services and integration with other Azure services.
  • Collaborate with key stakeholders and contribute to the full development life cycle, including requirements analysis, architecture design, testing, and customer POC implementation.
  • Explore and source a wide variety of data as a data enthusiast.
  • Formulate real-world enterprise scenarios into machine learning problems and think of optimal ways of solving.
  • Wrangle large datasets on the cloud to understand the properties of the data.
  • Transform data into innovative features/signals that can improve machine-learning tasks.
  • Participate in end-to-end machine learning model lifecycle, from prototyping, implementing & evaluating ML and DL models, followed by deployment and monitoring using Azure.
  • Work in a team of engineers, data scientists, and UX experts to deliver an intuitive, robust solution to the customer.
Requirements
  • BS or MS degree in STEM.
  • 8+ years as a technical solution architect or technical consultant, with some experience with ML or Data expertise
  • Experience in working with cloud-based conversational AI services.
  • Knowledge and demonstrable skills in deep learning architectures and implementation using Pytorch, TensorFlow, or other frameworks.
Preferred Qualifications
  • Ability to leverage APIs and other relevant data science & data analytical tools such as Azure Machine learning, Synapse with strong data analytics & debugging skills.
  • Base level understanding of Open AI and Azure Cognitive Services like Speech Services, LUIS, Computer Vision.
  • Comfortable in automated deployments using CI/CD pipelines in Azure DevOps and MLOps.
  • Strong communication skills (verbal and written) with the ability to communicate across teams, internal and external, at all levels.
  • Problem-solving skills with a deep passion and empathy for customers.
What We Offer

As a Customer Technology Strategist - Data and AI Solutions at Microsoft Operations PTE LTD, you will have the opportunity to work with a diverse and inclusive team, prioritize innovation in our work, and collaborate to realize our shared goals. We encourage a growth mindset and empower every person and every organization on the planet to achieve more.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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