Sales Support Specialist
5 days ago
We are seeking an experienced and skilled Sales Support Specialist to join our team at ZHILONG CONSTRUCTION AND ENGINEERING PTE. LTD.
This is a full-time position responsible for providing administrative support to the sales team, ensuring timely and accurate communication with customers, and maintaining a high level of customer satisfaction.
Main Responsibilities:- Assist in preparing and issuing quotations to customers based on their requirements;
- Liaise with Site Engineers to understand customer needs and provide necessary support;
- Prepare sales proposals and offer technical solutions where appropriate;
- Covering for colleagues' duties when required to ensure smooth workflow and operations across teams;
- Liaise with Operations and Purchasing teams to ensure timely sourcing of products;
- Maintain and update customer databases, including customer details, sales history, and service records;
- Organize and file documentation records related to quotations, purchase orders, and customer interactions;
- Handle general customer inquiries through calls, emails, and WhatsApp to resolve issues in a timely and professional manner;
- Provide administrative support for sales meetings, product presentations, and other events;
- Track and monitor customer satisfaction and escalate unresolved issues as needed;
To be successful in this role, you will have exposure in Engineering or a related field and experience in sales support or customer service roles. You should also possess excellent communication and interpersonal skills, proficiency in MS Office applications, and experience with CRM systems.
Requirements:- Exposure in Engineering or a related field preferred;
- Experience in sales support or customer service roles is an advantage;
- Excellent communication and interpersonal skills;
- Proficiency in MS Office applications (Word, Excel, Outlook) and experience with CRM systems;
- Ability to handle multiple tasks, work under pressure, and meet deadlines;
ZHILONG CONSTRUCTION AND ENGINEERING PTE. LTD. is a leading construction and engineering company committed to delivering exceptional projects and services to our clients. We value our employees' growth and well-being, offering a dynamic and supportive work environment.
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