Academic Operations Manager

Job Title:

Academic Operations Manager

The role of the Academic Operations Manager is to oversee the efficient delivery of academic records, registration processes and student information systems. This position plays a critical part in ensuring the integrity, accuracy and security of academic records, while supporting the institution's academic mission and enhancing the student experience from initial contact to graduation.

• Provide strategic leadership to the academic administration department, ensuring effective delivery of registration, records management and academic services.
• Develop and implement strategic goals, policies and procedures that align with the institution's vision, mission, values and academic priorities.
• Lead, mentor and manage a team of executives, fostering a collaborative and service-oriented culture.
• Serve as a member of the academic and scholarship committees and authorised office-bearer for students' records and PDPA, contributing to planning and decision-making.

Key Responsibilities:

• Maintain and secure academic records, ensuring their integrity, confidentiality and compliance with legal and institutional standards.
• Manage the registration, enrolment, administration, field education and scholarship processes, ensuring they are efficient, user-friendly, supportive of student and Faculty requirements.
• Collect and analyse data to make improvements to services in collaboration with other relevant departments and vendors.
• Coordinate the preparation and dissemination of academic schedules, course catalogues and reports.
• Ensure the smooth functioning of digital systems as required by the Faculty to run classes on different modes.
• Manage College events and the processes of graduation, certification and issuance of transcripts and diplomas.

Projects:

• Lead and participate in projects related to data management and process improvement in collaboration with other relevant departments and vendors.
• Implement and monitor projects aimed at enhancing the efficiency of the Registrar Department and improving service delivery to students and Faculty.
• Engage with donors for periodic fund-raising projects to introduce/update the use of funds through students' testimonies.
• Collaborate with ITS and Finance departments to develop and upgrade systems and tools for better data management and reporting.
• Partner with HR Department for Staff development, engagement and change management initiatives and activities.

Requirements:

• A Bachelor's degree in Theology, Education, Administration or a related field is required.
• Minimum 10 years of similar experience of which 5 years' experience in Registrar role.
• For Assistant Registrar applicants, a proven track record of 10 years administration leadership experience is required or at least 5 years of similar hands-on experience in educational or seminary environment in pastoral and leadership role.
• Experience in project management with a focus on improving processes and systems to enhance service delivery and operational efficiency in collaboration with relevant parties.
• Strong understanding in using, managing and troubleshooting the student administration platforms to maintain and update student records, registration processes and academic scheduling.
• Expertise in academic and scholarship policies development and implementation, ensuring alignment with the institution's goals and regulatory requirements.
• Ability to manage the coordination and execution of graduation, scholarship, certification and transcript processes.
• Skilled in ensuring data integrity, accuracy and security, particularly concerning compliance with privacy laws like PDPA.
• Demonstrated ability to lead and inspire a team, providing clear direction, support and Staff development opportunities.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and effectively to diverse audiences.
• Skilled in problem-solving abilities and conflict resolution, fostering a collaborative and positive work environment within the Registrar Department.
• Excellent interpersonal skills, capable of building strong relationships with students, Faculty, Staff and external stakeholders.