Aviation Industry Support Specialist
2 months ago
About the Role
The International Air Transport Association is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Specialist. As a key member of our Customer Service team, you will be responsible for providing exceptional service to our customers across multiple channels, including phone, email, and in-person interactions.
Key Responsibilities
- Assist customers with their inquiries and resolve issues in a timely and professional manner.
- Provide product and service information to customers, and make recommendations to meet their needs.
- Follow up on pending or overdue payments to ensure timely resolution.
- Handle customer complaints and concerns in a fair and respectful manner.
- Update customer records in our CRM system to ensure accurate and up-to-date information.
- Support business continuity planning and ensure seamless service delivery during critical periods.
- Stay up-to-date with industry developments and best practices to provide expert advice to customers.
- Collaborate with internal stakeholders to resolve customer issues and improve service delivery.
- Identify opportunities for process improvements and implement changes to enhance customer experience.
Requirements
- University degree in business administration or a related field.
- 1-3 years of experience in a front office or customer-facing role.
- Excellent communication and interpersonal skills, with the ability to work with diverse cultures and backgrounds.
- Strong CRM knowledge and proficiency in MS Office and other IT-related tools.
- Results-driven and able to work in a fast-paced environment with multiple priorities.
- Proactive approach to problem-solving and ability to take initiative.
- Strong team player with excellent leadership skills and ability to support management and colleagues.
- Knowledge of Bengali and Hindi languages is essential for effective communication with customers in India and Bangladesh.
What We Offer
The International Air Transport Association offers a dynamic and inclusive work environment, with opportunities for professional growth and development. We are committed to providing our employees with a comprehensive benefits package, including flexible work arrangements, travel benefits, and a day off on their birthday.
-
Aviation Customer Service Representative
4 weeks ago
Singapur, Singapore TNC Aviation Full timeTNC Aviation is a leading pilot training institute in Delhi, recognized for its high-quality training programs that adhere to global standards.We take pride in our achievements, having successfully trained 700+ pilots who are now flying with top airlines in India.If you're passionate about a career in aviation and want to soar to new heights, TNC Aviation is...
-
Aircraft Maintenance Specialist
4 weeks ago
Singapur, Singapore Jet Aviation Full timeAircraft Maintenance SpecialistAt Jet Aviation, we are seeking a skilled Aircraft Maintenance Specialist to join our team in Singapore. As a key member of our maintenance team, you will be responsible for carrying out a variety of maintenance tasks on aircraft in accordance with Jet Aviation procedures and aviation regulations.Key Responsibilities:Assist the...
-
Aviation Technician
2 months ago
Singapur, Singapore Textron Aviation Full timeJob Summary:Company: Textron AviationJob Overview: As a B2 Technician with Textron Aviation, you will play a critical role in ensuring the highest standards of safety and quality in aircraft maintenance. Your expertise will be essential in performing diagnostic and avionics tasks on various aircraft models, checking, correcting, or replacing complex aircraft...
-
Aviation Safety and Security Specialist
4 weeks ago
Singapur, Singapore Careers@Gov Full timeJob Title: Aviation Safety and Security SpecialistAt the Singapore Aviation Academy, we are seeking a highly skilled and experienced Aviation Safety and Security Specialist to join our team. As a key member of our faculty, you will be responsible for developing and reviewing training programs to meet the evolving needs of adult learners and the next...
-
Aviation Support Specialist
2 months ago
Singapur, Singapore Snaphunt Full timeAbout the RoleThis is a unique opportunity to make a positive impact within a company with a solid track record of performance in the Aviation, Defense & Aerospace industry.Key ResponsibilitiesHandle inbound customer inquiries and requests in a professional manner.Resolve customer issues and ensure strong customer satisfaction.Collaborate with internal teams...
-
Avionics Maintenance Specialist
2 months ago
Singapur, Singapore Textron Aviation Full timeAvionics Maintenance Specialist - SingaporeCompany: Textron AviationOverview: Become a part of our esteemed legacy as a worldwide frontrunner in private aviation, joining a dedicated team focused on providing individuals with the unparalleled experience of flight.Key Responsibilities:Execute diagnostic evaluations and avionics procedures on a variety of...
-
Aviation Workforce Development Specialist
4 weeks ago
Singapur, Singapore Careers@Gov Full timeJob Title: Assistant DirectorAbout the Role:We are seeking a highly skilled and experienced professional to join our team as an Assistant Director in the Manpower Development Section of the Aviation Industry Division. As a key member of our team, you will play a crucial role in attracting, developing, and retaining manpower talent for the aviation...
-
Aviation Leader
4 weeks ago
Singapur, Singapore Chapman Freeborn Airchartering Full timeJob Title: President - APACChapman Freeborn Airchartering is seeking a charismatic and commercially driven business leader to serve as President-APAC based in Singapore. As a key member of our leadership team, you will be responsible for driving growth, supporting, and motivating a great and highly experienced team.Purpose of RoleDevelop business strategies...
-
Manager/ Senior Operations
6 months ago
Singapur, Singapore Talent Trader Group Full timeResponsibilities: Manage and oversee aviation logistics operations. Ensure smooth and efficient logistics processes. Develop and implement logistics strategies to meet customer satisfaction and business objectives. Manage a team of logistics staff and provide guidance and support. Collaborate with internal departments and external stakeholders to ensure...
-
Singapur, Singapore AMETEK Full time**Job Summary:**Aerospace / Aviation Technician - Assembly and Maintenance SpecialistWe are seeking a highly skilled and experienced Aerospace / Aviation Technician to join our team at AMETEK. As an Assembly and Maintenance Specialist, you will be responsible for assembling and maintaining various electrical components, including Galley Ovens, Water Heaters,...
-
Aviation Security Specialist
3 weeks ago
Singapur, Singapore Changi Airport Full timeAs a key member of our Counter-UAS team at Changi Airport, you will collaborate closely with governmental bodies, external partners, technical experts, vendors, and internal stakeholders to oversee the project management, operation, and maintenance of our cutting-edge C-UAS systems deployed at Singapore Changi Airport.In this role, you will have the...
-
Aviation Grants Manager
2 months ago
Singapur, Singapore Careers@Gov Full timeJob Title: Aviation Grants ManagerJoin Careers@Gov and accelerate the development and transformation of Singapore's air transport sector.The Aviation Industry Division seeks to ensure the continued growth and competitiveness of the sector. As an Aviation Grants Manager, you will play a key role in supporting industry-relevant initiatives to build a vibrant...
-
Aviation Logistics Manager
4 weeks ago
Singapur, Singapore Talent Trader Group Full timeJob Title: Operations - Senior/ Manager (Aviation Logistics)At Talent Trader Group, we are seeking a highly skilled and experienced Aviation Logistics Manager to join our team. As a key member of our operations team, you will be responsible for managing and overseeing aviation logistics operations, ensuring smooth and efficient logistics processes, and...
-
Aviation Services Lecturer
1 month ago
Singapur, Singapore Careers@Gov Full timeJob Title: Lecturer - Aviation Services ITE College EastWe are seeking a highly motivated and experienced Lecturer to join our team at ITE College East. As a Lecturer, you will play a critical role in shaping the minds of our students and preparing them for a successful career in the aviation industry.About the RoleAs a Lecturer, you will be responsible for...
-
Aviation Logistics Manager
2 months ago
Singapur, Singapore Talent Trader Group Full time{"h1": "Aviation Logistics Manager Position", "p": "We are seeking a highly skilled Aviation Logistics Manager to lead our logistics operations and drive business success.Key Responsibilities:* Oversee and manage aviation logistics operations to ensure smooth and efficient processes.* Develop and implement logistics strategies to meet customer satisfaction...
-
Aviation Logistics Manager
2 months ago
Singapur, Singapore Talent Trader Group Full time{"h1": "Aviation Logistics Manager", "p": "We are seeking a highly skilled Aviation Logistics Manager to lead our logistics operations and drive business success.As a key member of our team, you will be responsible for overseeing and managing aviation logistics operations to ensure smooth and efficient processes.Key Responsibilities:* Develop and implement...
-
Aviation Logistics Manager
1 month ago
Singapur, Singapore Talent Trader Group Full timeJob Title: Aviation Manager/ OperationsAt Talent Trader Group, we are seeking a highly skilled and experienced Aviation Manager/ Operations to join our team. As a key member of our organization, you will be responsible for overseeing aviation logistics operations and ensuring smooth and efficient logistics processes.Key Responsibilities:Logistics Operations...
-
Aircraft Sales Director
1 month ago
Singapur, Singapore Jet Aviation Full timeJob Title: Lead Sales ManagerJet Aviation is seeking a highly skilled and experienced Lead Sales Manager to join our team in Singapore. As a key member of our sales function, you will be responsible for driving revenue growth and expanding our market share in the region.Key Responsibilities:Develop and execute sales strategies to increase revenue and market...
-
B1 Aircraft Maintenance Technician
2 months ago
Singapur, Singapore Jet Aviation Full timeSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Aviation Logistics Manager
4 weeks ago
Singapur, Singapore Talent Trader Group Full timeJob Title: Aviation Manager/ OperationsAt Talent Trader Group, we are seeking a highly skilled and experienced Aviation Manager/ Operations to join our team.Key Responsibilities:Oversee and manage aviation logistics operations to ensure smooth and efficient processes.Develop and implement logistics strategies to meet customer satisfaction and business...