
Carpark Customer Liaison
4 days ago
As a key member of our team, you will be responsible for delivering exceptional customer service to our clients. Your primary duties will include responding to incoming calls and inquiries, identifying and escalating any issues that may arise, and providing information to customers on carpark availability, pricing, and other related matters.
- Answering incoming calls and inquiries from customers regarding carpark services
- Identifying and escalating any issues that may impact the smooth operation of our carpark facilities
- Providing information to customers on carpark availability, pricing, and other related matters
- Researching and resolving customer complaints by understanding the root cause of the issue
- Monitoring carpark entrance and exit conditions via CCTV cameras
- Performing ad-hoc duties as assigned by superiors and managers
To succeed in this role, you must possess the following skills and qualifications:
- Ability to perform shift duties
- Able to multitask and work in an intense environment
- No experience is necessary, as training will be provided
- Potential for career advancement to Team Leader position within 6-9 months based on excellent performance
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