Service Excellence Leader, Healthcare Contact Centre

About the RoleWe are seeking an experienced Service Team Leader to join our Group Contact Centre team at NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.The successful candidate will be responsible for ensuring optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.Key ResponsibilitiesMonitor performance in real-time,...

Job OverviewNational University Health System PTE. LTD. is seeking a highly skilled Senior / Service Team Leader, Group Contact Centre to lead our team in delivering exceptional customer service and operational efficiency.Job SummaryAs a Senior / Service Team Leader, you will be responsible for ensuring optimal performance and customer satisfaction in the...

As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower Prepare...

Company Overview">As a leading healthcare organization in Singapore, we are committed to providing high-quality services to our patients.Salary">We offer an attractive basic salary of SGD 3000 per month, plus additional allowances and benefits.Job Description">We are seeking a skilled and enthusiastic individual to join our contact centre team as a...

About the RoleWe are seeking a skilled and dedicated Healthcare Contact Centre Representative to join our team at Woodlands Health Pte. Ltd. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to patients and their...

Job DescriptionWe are seeking a skilled Senior Service Team Leader to join our team at National University Health System Pte. Ltd.About the Role:As a Senior Service Team Leader, you will play a crucial role in ensuring optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.You will be responsible for monitoring...

Role OverviewWe are seeking a skilled and experienced Dynamic Contact Centre Leader to drive operational excellence and team success in our dynamic contact centre environment.About the RoleCollaborate with the Operations Manager to oversee day-to-day operations, ensuring seamless delivery of services and achievement of business objectives.Develop and...

To drive change, determine operational strategies, capacity planning and performance reviews together with Institution Lead. Job Responsibilities: Supports the Institution Lead to oversee and manage the operations by: Assisting in leave and roster planning and manages roster of staff for daily operations Preparing documents for annual budgeting cycle and...

About the RoleWe are seeking a highly skilled Operational Excellence Leader to join our team at National Heart Centre of Singapore PTE LTD.Job OverviewThe successful candidate will be responsible for overseeing the operation of telecommunications, Workplace Safety and Health, Business Continuity Management, and other operational support services. You will...

Institution: National University Health System Senior / Executive, Group Contact Centre Overview and Purpose of the Position NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the...

Roles & ResponsibilitiesFIDReC Contact Centre SpecialistThe Financial Industry Disputes Resolution Centre (FIDReC) is an independent and impartial Alternative Dispute Resolution institution. It is the premier centre specialising in the resolution of financial disputes between consumers and financial institutions. As the first point of contact with the...

National University Health System Pte. Ltd. We are seeking a Customer Service Lead to join our team at the Group Contact Centre in Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy. The successful candidate will be responsible for delivering exceptional customer service to callers by understanding their needs and providing timely,...

FIDReC Contact Centre Specialist The Financial Industry Disputes Resolution Centre (FIDReC) is an independent and impartial Alternative Dispute Resolution institution. It is the premier centre specialising in the resolution of financial disputes between consumers and financial institutions. As the first point of contact with the public, the FIDReC Contact...

Operational Excellence SpecialistWe are seeking a highly skilled and motivated leader to join our team as an Operational Excellence Specialist in our Contact Centre. This is a fantastic opportunity for someone who wants to make a real impact and drive business results.About the RoleThis role will oversee the day-to-day operations of the contact centre,...

Job OverviewWe are seeking a highly skilled Contact Centre Team Leader to join our team at Agape CP Holdings Pte. Ltd. as a Programme Quality Assurance Specialist.This is a challenging role that requires a strong background in contact centre management, with a focus on programme quality assurance and service delivery excellence.

Job OpportunityWe are seeking a skilled Body Massage Therapist to join our team at the Best Healthcare Centre.About the Role:Provide high-quality massage therapy services to clients.Work 6 days a week, including weekends and public holidays.Have rest days on weekdays.Requirements:No experience is required, but ITEC/WSQ Massage certification is preferred.You...

We are seeking a highly skilled Contact Centre Team Lead to drive operational excellence and team success in our dynamic contact centre environment.Job OverviewTalentvis Singapore Pte. Ltd., a leading provider of innovative solutions, is looking for an exceptional leader to join our team as a Contact Centre Team Lead. In this role, you will be responsible...

About the RoleWe are seeking an experienced Service Team Leader to join our Group ContactCentre team at National University Health System Pte. Ltd.Key ResponsibilitiesLead a team of Customer Service Associates in providing exceptional customer service and ensuring optimal operational efficiency.Maintain real-time performance monitoring and manage resources...

We are seeking a skilled and experienced Customer Service Associate to join our Group Contact Centre team at National University Health System PTE. LTD.As a key member of our team, you will be responsible for providing exceptional customer service to callers, handling general enquiries, appointment scheduling requests, and other administrative functions.This...

Roles & Responsibilities• Manage the performance and service quality of the CSO.• Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses.• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.•...