Customer Service Associate

3 days ago


Singapore CUBE PAYMENT SERVICES PTE. LTD. Full time

Job Description:

We are seeking a highly skilled and dedicated Customer Service Associate to join our team at CUBE PAYMENT SERVICES PTE. LTD.

About the Role:

This is an exciting opportunity for a customer-focused individual to provide exceptional support to merchants via phone, email, and other communication channels.

Key Responsibilities:

  • To attend to merchant enquiries in a timely and professional manner.
  • Perform first-level technical support over the phone to resolve merchant issues efficiently.
  • To perform daily administrative tasks, including data entry and document management, with accuracy and attention to detail.
  • Documents scanning and filing will be an essential part of this role.
  • Data verification will also be a critical responsibility.
  • Maintain and accurately update customer information, enquiry, problem, and resolution into our portal.
  • Assist in any ad-hoc customer care-related matters that may arise.

Requirements:

  • A minimum of 2 years working experience in customer service support is preferred.
  • Excellent communication skills are essential.
  • A pleasant personality and ability to work under pressure are must-haves.
  • Attention to detail is crucial for success in this role.
  • Computer literacy is necessary for performing daily tasks efficiently.
  • The ability to communicate in English is a requirement.
  • Able to work on shift, including weekends and public holidays.

What We Offer:

We offer a competitive salary of SGD $40,000 per annum, commensurate with experience, to attract and retain top talent in the industry.

Candidates who meet the above requirements and are interested in this exciting opportunity should submit their applications promptly.



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