Front Desk Professional
2 weeks ago
We are seeking a highly skilled Front Desk Professional to join our team at Pullman. As a key member of our hospitality staff, you will be responsible for delivering exceptional guest experiences and providing top-notch service.
About the RoleThis is a full-time position that requires a minimum of 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing. You will be working closely with other departments to ensure seamless operations and exceeding customer expectations.
Key Responsibilities:- Respond to guest inquiries and resolve issues in a professional and timely manner.
- Maintain complete knowledge of hotel products and services to effectively promote them to guests.
- Understand revenue management strategies and work towards maximizing sales revenue by upselling and promoting hotel facilities and services.
- Determine guest needs and provide personalized recommendations to meet their requirements.
- Process room bookings, amendments, and special billing arrangements efficiently and accurately.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution skills.
- Ability to work effectively in a team environment and adapt to changing situations.
- Proficiency in MS Excel, Word, and PowerPoint.
- A competitive salary range of $40,000 - $60,000 per annum, depending on experience.
- A comprehensive benefits package including health insurance, retirement savings plan, and paid time off.
- Opportunities for career growth and professional development.
- A fun and dynamic work environment with a talented team of professionals.
Pullman is an equal opportunities employer and welcomes applications from diverse candidates.
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