Technical Solutions Specialist

1 week ago


Singapore Sea Full time

About Sea

Corporate IT is the backbone of our business at Sea. Our team plays a vital role in helping us develop a competitive advantage through defining technology objectives, assessing solution options, and devising technical solutions that meet both strategic goals and operational requirements.

As part of our Technical team, you'll help deliver seamless IT experiences and support to our employees by providing responsive helpdesk service, stable networks, and reliable IT systems.

Job Responsibilities

  • Collaborate closely with the end-user support team to ensure all endpoints are regularly updated and secured against the latest security threats.
  • Manage software installation and configuration to ensure they are up to date.
  • Configure, test, and deploy system profiles for Windows and MacOS to manage configurations such as Wi-Fi, update policies, Firewall, and other requirements.
  • Identify and resolve problems/issues; work across multiple teams and vendors to find suitable workarounds or solutions.
  • Maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides to enhance knowledge sharing and operational efficiency.
  • Evaluate and recommend improvements to IT systems and processes, driving innovation and operational excellence.

Requirements

  • Bachelor's degree or higher in Computer Science/Information Technology or a relevant field.
  • Minimum 2 years of relevant experience operating in a similar role.
  • Experience in administering MDM/UEM solutions, such as Intune, Workspace ONE, Jamf, etc.
  • Experience supporting Windows and MacOS endpoints.
  • Experience managing OS Imaging and Deployment for end users, such as MDT, FOG, and other imaging solutions.
  • Experience with remote support tools, such as BeyondTrust Remote Support.
  • Scripting skills (Shell, Bash, Powershell) are a plus.
  • Microsoft, VMware Digital Workspace, or Linux certification are preferred.
  • On-call support may be required.
  • Initiative, enthusiasm, and a willingness to learn in a fluid and fast-paced environment.
  • A passion for technology and a desire to make a difference with technology solutions.
  • Strong interpersonal and communication skills to interact effectively at all levels.
  • Strong analytical and troubleshooting skills.

Estimated Salary: $90,000 - $110,000 per annum, depending on experience and qualifications.



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