Senior Centre Operations Manager
4 days ago
We are seeking a highly skilled and experienced Senior Centre Operations Manager to join our team at ICR PTE. LTD.
About the Role:This is a challenging and rewarding role that requires strong leadership, operational management, and customer service skills. As a Senior Centre Operations Manager, you will be responsible for overseeing the daily operations of our centre, ensuring that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe, and working closely with the District Manager to actively retain students and achieve enrolment targets.
Key Responsibilities:- Oversight of day-to-day centre operations
- Customer service delivery through understanding of customers' queries and needs
- Ensuring timely resolution of customer enquiries
- Collaboration with District Manager on student retention and enrolment goals
- Reporting of student data to HQ
- Timely updating of student management system for all student movements
- Assistance with payment-related matters and monitoring of outstanding payments
- Management of petty cash float
- Safety and welfare of students
- Maintenance of clean and safe centre environment
- Inventory management of student resources, stationery, and merchandise
- Escalation of urgent/complex issues to management
- Diploma level or above
- Minimum 3 years of relevant work experience in Education, Retail, Airlines, or other customer-centric industries
- Proficiency in Microsoft Office and knowledge of ERP software
- Excellent communication and organisational skills
- Nurturing approach when interacting with children
- Conflict resolution skills
- Adaptability in fast-paced environments
- Medical and dental benefits
- Birthday leave
- Incentive program
- Staff discount for I Can Read lessons
- Wednesday to Friday: 1.00pm - 9.00pm
- Saturday and Sunday: 9.00am - 6.00pm
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