Customer Service Professional
7 days ago
SMP GLOBAL PTE. LTD. is a leading organization in the industry, committed to excellence and customer satisfaction. We are seeking a highly skilled Customer Service Professional to join our team.
Job Summary
We are looking for a talented individual to manage current and new customer accounts, ensuring exceptional service and building strong relationships with vendors and customers. The successful candidate will be responsible for handling inbound and outbound phone calls, providing timely solutions to customer problems, and maintaining accurate records of customer interactions.
About the Role
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They should possess strong problem-solving skills, with a focus on delivering results-oriented solutions that meet customer needs. Additionally, the candidate should be proficient in Microsoft Office and Excel, with experience in data entry and invoicing.
Key Responsibilities
• Manage current and new customer accounts, ensuring timely communication and resolution of issues
• Handle inbound and outbound phone calls, responding to customer inquiries and concerns
• Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
• Maintain accurate records of customer interactions, including account updates and issue resolutions
• Collaborate with vendors and customers to resolve issues and improve overall customer experience
Requirements
• Bachelor's degree in a related field or equivalent experience
• Minimum 2 years of customer service experience, preferably in a similar industry
• Excellent communication and interpersonal skills
• Strong problem-solving skills, with a focus on delivering results-oriented solutions
• Proficiency in Microsoft Office and Excel, with experience in data entry and invoicing
• Ability to work effectively in a fast-paced environment, with strong multitasking skills
What We Offer
In this role, you will have the opportunity to work with a dynamic team, contributing to the success of SMP GLOBAL PTE. LTD. As a valued member of our team, you can expect a competitive salary, ranging from $45,000 to $65,000 per annum, depending on experience.
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