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IT Technical Service Professional
3 weeks ago
**Job Description**
We are seeking a highly skilled IT Technical Service Professional to provide expert-level support to our customers.
**Key Responsibilities**
- Provide Exceptional Support: Deliver top-quality support to customers at their sites.
- Installation and Configuration:** Conduct site inspections, installations, repairs, servicing, and configuration of solutions according to manufacturer specifications.
- Equipment Diagnostics and Repair:** Diagnose and repair equipment and solutions, applying relevant updates and patches as needed.
- Escalation and Issue Resolution:** Initiate escalation procedures and follow up on open requests to ensure customer satisfaction.
- Network Administration: Establish and maintain office network accessibility and troubleshoot issues.
**Requirements**
- Education and Experience: Diploma or Degree in Engineering/Computer Science/IT or related field, with a minimum of 2 years working experience in a technical service role.
- Tech Skills and Soft Skills:** Proficient in MS Windows, desktop hardware, and network environments, with strong organizational and interpersonal skills, and a customer-oriented attitude.
