E-Commerce Operations Manager
16 hours ago
COL33 PTE. LTD. is a dynamic and innovative company that seeks to revolutionize the e-commerce landscape.
Salary & BenefitsWe offer a competitive salary of SGD $4,500 - $6,000 per month, depending on experience, plus additional benefits such as medical insurance and annual leave.
Job DescriptionE-Commerce Operations Manager Role:
We are seeking an experienced E-Commerce Operations Manager to join our team. The ideal candidate will be responsible for managing and optimizing our e-commerce platform to drive sales and enhance customer experience.
This role offers an exciting opportunity to work in a fast-paced environment and play a key role in shaping our online presence.
Main Responsibilities:- Manage day-to-day operations of the e-commerce platform, including product listings and inventory management.
- Provide end-to-end solution comprising of order management, seller center management, fulfillment, and coordinate last mile services.
- Implement strategies to increase online sales and drive traffic to e-commerce platforms.
- Collaborate with cross-functional teams, including marketing and sales to ensure seamless integration of e-commerce initiatives.
- Stay up-to-date with industry trends and best practices in e-commerce and digital marketing.
- Monitor competitor activity and market trends to identify opportunities for growth and innovation.
- Provide good customer service, after-sales service, and handling of enquiries on marketplaces (Shopee, Lazada, websites etc).
- Work closely with warehouse operations for e-commerce during mega campaigns.
- Manage pricing and promotional budgets as deployed by the principles.
- Monitor competition and provide suggestions for improvement.
- Be involved in occasional events and execute any ad-hoc projects given by superior.
To be successful in this role, you will need:
- Prior working experience in an e-commerce operations role.
- Strong understanding of e-commerce platforms, such as Shopee and Lazada.
- Excellent analytical and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong communication and interpersonal skills.
- Attention to detail and a passion for delivering exceptional customer experiences.
The ideal candidate will have:
- Budgeting and financial management skills.
- Proficiency in Microsoft Office and Microsoft Excel.
- Aftersales and customer experience management expertise.
- Ability to work independently and make decisions.
- Listings and inventory management skills.
- Sales operations and digital marketing knowledge.
- Customer service and interpersonal skills.
- Pricing and promotion management expertise.
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