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Financial Services Specialist

1 week ago

Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

The Office of Campus Housing at NTU is responsible for student and faculty housing, sports and recreational facilities, and related services.

We are looking for individuals with a strong passion for delivering exceptional service to residents of the University's student and faculty housing, athletes and users of sports & recreation facilities on campus.

As a Financial Services Specialist, you will have the opportunity to develop, contribute and grow oneself holistically across areas of excellence in customer relationship management and corporate functions (e.g. finance/ billing, resident relations, facilities management, etc.) within the Department.

You will be responsible for ensuring accurate billing of hall fees and other payable items for student accommodation as well as processing refunds for early withdrawals.

Review customer outstanding records and aging report regularly and conduct prompt debt recovery measures.

Engage residents/stakeholders on their queries/requests received via various channels (e.g. ServiceNow, over the counter, phone calls and emails) and ensure quality resolution within stipulated SLA requirements.

Oversee the end-to-end procurement process such as raising of purchase requisitions, performing goods receipt, and ensuring prompt payment to vendors.