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Customer Experience Coordinator

2 weeks ago

Singapore beBeeCustomerExperience Full time $4,000 - $6,000

Job Title: Customer Experience Coordinator

About the Role:

The primary focus of this position is to ensure that sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of our sales branches.

Key Responsibilities:
  • Effective day-to-day customer service operation to support pre and post shipment requirements of our sales branches.
  • Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure timely delivery of customer orders.
  • Provide daily customer service operational guidance to team members, assisting the customer service management as needed.
JOB CONTENT:

Weekly review of the customer backorder report with a turnaround time of 48 – 72 hours for a complete review.

Collaborate with the Sales team to manage customer pre & post shipment requirements.

Support and drive customer-generated requirements.