Web Application Support Professional

3 days ago

Singapore beBeeTechnical Full time $80,000 - $120,000
Technical Support Specialist Job Description

This role involves providing high-quality technical support to customers through various channels.

  • Effective troubleshooting and incident management practices are employed to resolve technical issues efficiently.
  • Timely responses and resolutions are delivered to customer inquiries, adhering to service level agreements (SLAs).
  • Collaboration with internal teams and external vendors is crucial for resolving complex technical problems.
  • Accurate documentation of customer interactions and resolutions is maintained in the ticketing system.

We seek a candidate with 1-2 years of experience in developing web applications using Microsoft .net Framework, ASP.Net Core, MVC, C#, Node.js, and SQL database.

  • A solid understanding of modern web technologies on Microsoft platforms, cloud computing, WCM, and ECM is essential.
  • The ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail is vital.
  • Effective communication skills are necessary to convey complex technical concepts to non-technical users.

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