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Chief Customer Experience Officer

3 weeks ago

Singapore beBeeCustomerExperience Full time $180,000 - $200,000
Lead Customer Experience Strategist

We are seeking a seasoned expert to spearhead our customer experience initiatives.

  • The ideal candidate will possess a deep understanding of customer-centric strategies and be able to drive cross-functional teams towards enhancing satisfaction across touchpoints.
  • Key responsibilities include developing and implementing CX standards, leading service design projects using human-centred design, guiding teams in gathering and analysing customer feedback, mentoring and leading teams, and overseeing vendor partnerships effectively.
Requirements
  • Degree in business, service design, analytics, or related customer-focused disciplines.
  • Over 10 years' experience in customer experience, market research, or service transformation.
  • Proven leadership in developing and implementing CX strategies across organisations.
  • Proficiency in data analysis, survey tools, and visualisation platforms like Power BI.
  • Strong skills in process improvement, change management, and cross-functional collaboration.