Financial Systems Support Specialist

4 days ago

Singapore beBeeTechnical Full time $100,000 - $120,000
Job Opportunity

The Application Support Analyst role is an exciting opportunity for a technically skilled professional with strong communication abilities to join our team.

This role requires providing first-line and second-line support for complex trading and middle-office applications in a fast-paced, financial environment. As part of our global IT support team, you will play a critical role in maintaining the stability and performance of trading platforms and tools, contributing to continuous improvements, and supporting global operations in close coordination with development and infrastructure teams.

Responsibilities
  • Investigate and resolve application-related incidents across front- and middle-office systems.
  • Conduct detailed analysis of incidents that require escalation to Level 3 teams.
  • Monitor overnight processes and batch jobs initiated from London, ensuring timely follow-ups on any failures or anomalies.
  • Support proprietary application suite, including tools built in Python and C#.
  • Assist in managing FIS Front Arena environments and monitor application health and availability.
  • Develop and maintain monitoring dashboards using Grafana; configure metrics-driven alerts to preemptively catch issues.
  • Participate in release management, working closely with development teams to deploy new features and fixes smoothly.
  • Create and maintain automation scripts (primarily in Python) to streamline manual processes and enhance system observability.
  • Collaborate with global support and development teams to resolve cross-regional issues and provide consistent support coverage.
  • Participate in business continuity planning and testing for the Singapore office.
  • Uphold cybersecurity and operational risk standards.
Longer-Term Responsibilities
  • Identify recurring patterns in application incidents to drive process improvements and reduce operational risk.
  • Expand into development tasks or infrastructure tooling based on skillset and interest.
  • Grow into a Site Reliability Engineering (SRE)-oriented role, with focus areas including system automation, performance tuning, and monitoring architecture.
Requirements
  • Strong analytical and problem-solving skills with a focus on incident resolution and root cause analysis.
  • Excellent interpersonal and communication skills; comfortable working with teams across different regions and time zones.
  • A proactive and structured approach to automating repetitive tasks and improving support workflows.
  • Working knowledge or interest in technologies such as Python, SQL, FIS Front Arena, and C#.
  • A genuine interest in financial products, trading systems, and operational infrastructure.
  • Willingness to participate in on-call rotations to support critical trading operations.
What We Offer
  • Competitive salary and bonus scheme with annual reviews.
  • 22 days' paid annual leave.
  • Excellent staff development and training opportunities.
  • Subsidized lunch.
  • Medical insurance and other benefits.

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