Director of Beverage Operations

6 days ago


Singapore FRUIT TEA DELIGHT PTE. LTD. Full time
Company Overview

Fruit Tea Delight Pte. Ltd., a leading provider of refreshing beverages, is seeking an experienced Operations Manager to oversee daily store operations and drive customer satisfaction.

Salary
$3,700 per month, commensurate with experience.

About the Role
The Operations Manager will be responsible for ensuring the efficient functioning of our store, including inventory management, cash handling, and customer service standards.

Key Responsibilities:
• Oversee daily store operations to ensure smooth and efficient functioning
• Optimize operational workflows to maximize productivity and maintain quality standards in beverage preparation
• Monitor stock levels of ingredients, liaise with suppliers, and manage order placements to ensure fresh supplies of fruits and teas
• Maintain a high standard of product quality by ensuring beverages are prepared according to Fruit Tea Delight's recipes and presentation guidelines
• Address customer feedback and handle complaints professionally to ensure a positive customer experience and foster repeat business
• Develop strategies to improve customer satisfaction and loyalty, such as introducing seasonal specials or promotions
• Track and analyze daily, weekly, and monthly sales data to ensure that revenue targets are met
• Manage store budget, monitor expenses, and implement cost-saving initiatives where feasible
• Conduct regular reporting on sales performance, inventory usage, and customer trends to assist in business decision-making

Requirements:
• Proven experience in operations management or a related field
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Familiarity with Microsoft Office and Excel

About Us
Fruit Tea Delight Pte. Ltd. is a dynamic company committed to delivering premium-quality beverages made from fresh fruits and fine teas. We are passionate about providing exceptional customer experiences and fostering a positive work environment.

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