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Technical Service Engineer

2 months ago

Singapur, Singapore 2060 K-T SARL France Full time

About the Role

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at 2060 K-T SARL France. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services.

Key Responsibilities

  • Provide technical support to customers via phone, email, and on-site visits to resolve complex technical issues with our products.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to identify and resolve customer issues.
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Conduct on-site visits to troubleshoot and repair complex equipment, ensuring minimal downtime and maximum customer satisfaction.
  • Work closely with installation engineers to resolve problems and ensure smooth project execution.
  • Stay up-to-date with product knowledge and technical advancements to provide expert support to customers.

Requirements

  • Bachelor's degree in a technical field, such as engineering or computer science, or equivalent experience.
  • Minimum 2 years of experience in a technical support role, preferably in the semiconductor industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Fluency in English and French languages is a must.
  • Full driver's license.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and training.

How to Apply

If you are a motivated and experienced technical professional looking for a new challenge, please submit your resume and cover letter to us.