Customer Service Representative

1 day ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at PERSOLKELLY SINGAPORE PTE. LTD.

About the Role

This is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and support to clients via phone calls.

The successful candidate will be responsible for:

  • Attending to incoming hotline calls from customers in a timely and professional manner
  • Conducting phone interviews and managing respondents' queries with tact and diplomacy
  • Ensuring the highest level of customer experience through active listening and empathetic communication
  • Performing data entry and administrative tasks accurately and efficiently
  • Providing regular status updates to supervisors and stakeholders
  • Handling escalated cases and following up with respondents until resolution
  • Verifying data completeness and accuracy to ensure high-quality results
  • Meeting daily and weekly Key Performance Indicators (KPIs) to drive business growth
Requirements

To succeed in this role, you will need to possess:

  • Singaporean citizenship or residency
  • A diploma or GCE A levels qualification
  • Excellent customer service skills, with a focus on empathy and problem-solving
  • Exceptional listening and analytical skills to understand complex issues
  • Strong interpersonal skills to build rapport with diverse stakeholders
  • Ability to think critically and resolve conflicts effectively
  • Able to work in a fast-paced environment with multiple priorities
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of SGD 32,000 per annum, commensurate with experience
  • A comprehensive benefits package, including medical and dental coverage, as well as opportunities for career growth and development
  • A dynamic and supportive work environment that encourages collaboration and innovation

Please note that the estimated salary range is based on industry standards and may vary depending on individual qualifications and experience.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please click on the link below to submit your application: [insert link]



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