Operations Manager
7 days ago
About The Coconut Club
The Coconut Club Pte. Ltd. is a renowned Singaporean restaurant that celebrates the essence of coconut milk in its cuisine. As part of The Lo and Behold Group, we strive to create timeless destinations and thought-leading experiences.
We are passionate about shaping the hospitality industry and take great pride in grooming the next generation of leaders. Our inclusive culture prioritizes individual growth, with career paths tailored to each team member's needs.
As a Human Capital Partner with the Ministry of Manpower and a 'Great Place To Work' (2022, 2023), we offer a supportive environment for our employees to thrive. With one of AON's Best Employers accolades, we recognize the importance of recognizing and rewarding our team members' hard work.
This role is pivotal in ensuring our guests have an exceptional experience at our restaurants. You will be instrumental in identifying unique opportunities to delight our guests and exceeding their expectations.
Job Responsibilities:
- Leading operations to achieve daily targets
- Building and maintaining relationships with guests
- Addressing guest feedback or complaints
- Ensuring efficient roster planning and manpower management within budget
- Identifying training needs and developing training plans
- Managing HR, logistics, inventory, admin matters, and welfare
- Petty cash and banking transactions
- Facility management of the outlet
- Supporting business development initiatives
- Developing SOPs and conducting training sessions
What We Look For:
- Team members who go above and beyond to make a difference
- Thoughtful and kind individuals who maintain high standards
- Results-driven professionals who own outcomes and drive solutions
- Curious and ever-learning individuals who seek growth and self-improvement
Benefits:
We believe in taking care of our people, so they can focus on delivering exceptional service. Our TLBG Partnership Programme offers a monthly sales incentive, medical and insurance coverage, employee dining discounts, celebration of key milestones, and one-month sabbaticals for long-service team members.
Take a closer look at our culture and benefits through our Playbook and Instagram @tlbg.openarms.
An estimated salary for this position is SGD $60,000 - $80,000 per annum, depending on qualifications and experience.
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