Customer Service Operations Coordinator
13 hours ago
We are seeking a highly skilled Customer Service Operations Coordinator to join our team at JFT Orchard Pte. Ltd.
About the RoleAs a Customer Service Operations Coordinator, you will be responsible for addressing customer issues, providing solutions, and arranging appointments.
You will also be required to respond to customer inquiries via phone or SMS, maintain records of customer interactions and transactions, and follow up with customers on unresolved issues.
In addition, you will analyze customer feedback to identify areas for improvement, lead order processing and order fulfillment, and ensure proper coordination of all departments.
You will also be responsible for maintaining a proper filing system of all documents and ensuring that all tasks are completed in a timely manner.
Responsibilities- Customer Service: Addressing customer issues, providing solutions and appointment arrangement.
- Communication: Responding to customer inquiries by phone or SMS.
- Record Keeping: Maintaining records of customer interactions and transactions.
- Follow Up: Following up with customers on unresolved issues.
- Process Improvement: Analyzing customer feedback to identify areas for improvement.
- Order Processing: Leading order processing and order fulfillment.
- Coordination: Ensuring proper coordination of all level of departments.
- Filing: Maintaining a proper filing system of all documents.
- Skills: Microsoft Office, Microsoft Excel, Customer Experience, Process Improvement, Interpersonal Skills, Inventory, Administration, SAP, Adaptability, Freight, Communication Skills, Customer Satisfaction, Team Player, Customer Service, Shipping, Customer Service Experience.
We offer a competitive salary of SGD $60,000 - $80,000 per annum, depending on experience.
You will have the opportunity to work with a dynamic team and contribute to the growth and success of JFT Orchard Pte. Ltd.
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