Hotel Service Ambassador

2 days ago


Singapore HOTEL NUVE PTE. LTD. Full time
Job Overview

HOTEL NUVE PTE. LTD. is seeking a skilled and attentive Guest Relations Officer to join our team.

Estimated Salary

We offer an attractive annual salary of SGD 35,000 - SGD 50,000 depending on experience.

About the Role

This role is responsible for ensuring that hotel guests have a memorable and enjoyable stay with us. You will be the first point of contact for guests upon arrival, handling check-ins, check-outs, and resolving any issues that may arise during their stay.

You will work closely with other departments, including Housekeeping and Maintenance, to ensure seamless service delivery. Your excellent communication skills and problem-solving abilities will be essential in providing top-notch customer service.

  • Attend to guest inquiries and complaints in a professional and courteous manner.
  • Perform front desk duties, including check-ins, check-outs, and key distribution.
  • Ensure accurate and efficient processing of guest reservations.
  • Collaborate with colleagues to resolve guest issues and provide solutions.
Requirements and Qualifications

To be successful in this role, you should possess:

  • A Higher Secondary/Pre-U/A Level/College degree in Hospitality/Tourism/Hotel Management or equivalent.
  • At least 1 year of relevant work experience.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
Benefits and Opportunities

In addition to the competitive salary, we offer:

  • A supportive and dynamic work environment.
  • Ongoing training and development opportunities.
  • The chance to work with a diverse team and contribute to the success of our hotel.


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