IT Systems Manager
1 month ago
As an IT Systems Manager at Capella Hotels and Resorts, you will be responsible for ensuring the smooth operation of our hotel's IT systems, including hardware, software, and network infrastructure. You will provide technical support to our guests and staff, troubleshoot issues, and maintain our inventory of technological hardware and software.
Key Responsibilities
A. System Maintenance
- Monitor and maintain our IT systems to ensure they are functioning properly
- Enforce Service Level Management processes to meet our Service Level Agreements (SLAs)
- Manage and maintain our inventory of technological hardware and software
- Provide end-user support for all applications
- Plan and manage disk space
B. IT Support
- Provide network communications support and technical guidance to users
- Inspect, test, and diagnose computer equipment and systems
- Provide end-user support for all applications
- Install, configure, manage, maintain, test, and evaluate computer systems, networks, workstations, and servers
- Maintain user accounts and set up computer, telephone, and other IT-related equipment
- Provide IT setup for events and meetings as required
Requirements
- Diploma in Computer Science or a related field
- 1-2 years' similar or relevant experience in the hotel industry
- Able to work after office hours during weekdays and weekends
- Familiarity with PMS, POS, and other communication systems commonly used in the hotel industry is an advantage
- Technical competence in areas such as IOT, apps, infrastructure, security, virtual environment, data, optimization, digital, and other computing communications infrastructure
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