Executive Guest Service Ambassador
6 days ago
We are seeking a skilled Guest Services Executive to join our team at Hotel Grand Pacific.
About the RoleThis is a challenging and rewarding opportunity for a results-driven professional to provide exceptional guest experiences, ensuring that every stay with us is memorable and enjoyable.
The ideal candidate will possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a good understanding of customer service principles.
Key Responsibilities- Front Office Operations: Assist with guests' check-ins and check-outs, verify reservations, and maintain accurate room status information.
- Guest Satisfaction: Monitor and facilitate responses to guests' requests, ensure timely and appropriate follow-up, and resolve any concerns or feedback.
- Team Collaboration: Work closely with other departments to ensure seamless delivery of services and amenities.
- Possess excellent communication and interpersonal skills.
- Able to work in a fast-paced environment.
- A good team player.
- Able to work rotating shifts, weekends, and public holidays.
We offer a competitive salary of approximately $55,000 per annum, depending on experience. This role also comes with a range of benefits, including opportunities for career growth and development, as well as a comprehensive employee recognition program.
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