Technical Support Specialist for Capital Markets Applications
7 days ago
A Technical Support Specialist is required to provide 24/7 support for financial systems, ensuring stability, availability, and performance. The ideal candidate will have a strong background in production support for financial applications, with experience in monitoring, troubleshooting, and resolving incidents.
About the Role:
We are seeking an experienced Technical Support Specialist to join our team at SAGL Consulting PTE. LTD. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients across various capital markets products. Your expertise will help us ensure that our systems operate efficiently and effectively, meeting the high standards of our clients.
Main Responsibilities:
- Provide production support for financial systems, including monitoring, troubleshooting, and resolving incidents.
- Manage SLA and KPI metrics to ensure service levels are met.
- Act as a point of contact for client communication, including regular updates and incident resolution.
- Perform predictive analysis and risk analysis to proactively identify potential issues.
- Manage escalation processes for critical incidents and ensure prompt resolution.
- Provide consulting support to improve system performance and reliability.
- Support configuration management activities, including system configurations and setups.
- Work with monitoring solutions to ensure system health and performance.
- Collaborate with project teams on release and integration of new systems and upgrades.
Requirements:
- 5-7 years of experience in production support for financial systems.
- 3+ years of experience specifically with Kondor+ or similar financial applications.
- ITIL certification and understanding of IT service management processes.
- Familiarity with Capital Markets products and workflows.
- Proficiency in various programming languages and tools.
- Experience with monitoring solutions and SLA & KPI management.
- Strong skills in client communication and escalation management.
Estimated Salary: SGD 80,000 - 120,000 per annum
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