Operational Supervision Specialist

1 day ago

Singapore beBeeLeadership Full time $40,000 - $60,000
Operational Supervision Specialist">

Job Description:

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  • The Operational Supervision Specialist oversees the day-to-day operations of a lounge during assigned shifts, ensuring a seamless guest experience.
  • This role ensures service excellence, operational efficiency and compliance with airport and company standards.
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Key Responsibilities:

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  • Supervise lounge operations with a focus on F&B Ops during the shift, ensuring a smooth delivery of guest services.
  • Act as the point of contact for guest concerns and feedback.
  • Coordinate with various teams within the lounge to maintain service standards.
  • Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.
  • Ensure compliance with airport regulations, safety protocols and hygiene standards.
  • Support staff performance by providing guidance, coaching and on-the-spot training.
  • Handle incidents, emergencies and irregular operations professionally and efficiently.
  • Prepare shift reports and communicate key updates to the Manager and relevant departments.
  • Assist with staff scheduling, inventory checks, and operational planning as required.
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Required Skills and Qualifications:

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  • Experience in Food & Beverage in a hospitality or airline lounge operations, preferably in a supervisory or managerial role.
  • Strong leadership, communication and problem-solving skills.
  • Excellent customer service orientation and ability to manage diverse teams.
  • Familiarity with airport protocols, safety standards and guest service systems.
  • Ability to remain calm and professional under pressure.
  • Flexibility to work shifts, weekends, and public holidays.
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Benefits:

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A culture of inclusion welcomes everyone regardless of race, gender and background.

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Employment Details:

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  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: Hospitality
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Keyword: Leadership

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