Diagnostic Device Technician

4 days ago


Singapore SYSMEX ASIA PACIFIC PTE. LTD. Full time

Job Title: Field Service Engineer

About the Role

We are seeking a highly skilled Field Service Engineer to join our team. The successful candidate will provide on-site technical support to our Singapore customers, plan and execute corrective and preventive action visits, and ensure customer satisfaction.

Key Responsibilities:

  • Plan and execute site visits for Sysmex's Singapore customers to resolve equipment issues
  • Provide timely and effective technical support to local customers as needed
  • Adhere to procedures and processes to ensure departmental KPIs are met
  • Report issues and customer feedback to the supervisor or regional support team
  • Manage key accounts assigned by the team leader
  • Maintain spare parts inventory at own location to support local operations
  • Provide 24-hour standby support for local customers on a rotational basis
  • Perform other tasks as requested by the team leader

Requirements:

  • Bachelor's degree in Biomedical/ Mechatronic/ Electronics Engineering or equivalent
  • Minimum 3-5 years of relevant field service experience in In Vitro Diagnostics or medical devices
  • Experience in handling Hematology, Coagulation, Urinalysis products is an added advantage
  • Preferably with experience in handling medical devices including troubleshooting and servicing
  • Proficient in PC usage and able to provide technical support for IT products
  • Excellent communication, problem-solving, and decision-making skills
  • Strong analytical and troubleshooting abilities with the capacity to communicate complex technical content in a clear manner
  • Professional conduct with strong interpersonal skills and customer focus
  • Positive working attitude with a sense of urgency and result-oriented
  • Able to work independently as well as part of an effective team


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