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Market Specialist, Global Response Operations

2 months ago

Singapore MyCareersFuture Full time

About the Role

The Global Response Operations organization within Global Operations is responsible for responding to real-time crises, proactively identifying and evaluating emerging risks, conducting risk-related investigations, and assessing what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.

Key Responsibilities

  • Work as part of the SEO South Asia team, enforcing on paid and organic content during a crisis response within the region while specifically representing the South Asia Pashto Markets.
  • Work as part of an on-call operational structure to enforce on critical content, particularly in response to government, regulatory and Trusted Partner escalations, within the Pashto Markets
  • Draw upon linguistic and cultural expertise in Pashto Markets, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the region.
  • Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in Pashto markets and the broader South Asia Region.
  • Develop and implement scalable operational solutions to enhance support for our user community in the Pashto market, while also collaborating effectively with other regions.
  • Independently conduct root cause analysis and effectively resolve issues reported on Meta products, covering account support requests and abusive content types like graphic media, offensive language, or other objectionable materials.
  • Ensure comprehensive coverage and enforcement of agnostic and paid content that originates from multiple sources globally, where language expertise is not required.
  • Develop and implement strategies to mitigate integrity risks in the global and regional advertising business during risk events, while protecting users and advertisers and removing friction in the ad delivery process.
  • Evaluate top-line operational metrics and drive strategic collaborations with internal cross-functional teams to enhance our processes and tools.
  • Lead process improvement initiatives by working closely with vendor partners and scaling solutions across regions as necessary.
  • Drive key integrity initiatives by collaborating with regional cross-functional teams, such as policy and legal, and contribute to stakeholder management across Pashto markets and the broader South Asia.
  • Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions.

Requirements

  • Bachelors or Masters degree or equivalent practical experience
  • Fluency in written and conversational Pashto to support operations in the local language
  • 1+ years of professional experience within an operations environment
  • Experience communicating with a variety of audiences and stakeholders
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Strong interpersonal skills and ability to build relationships with internal and external partners
  • Ability to work with graphic and/or objectionable content.
  • Proven ability to work independently and manage multiple priorities in a dynamic environment
  • Experience working with ambiguity and developing new processes or solutions in response to changing circumstances