Product Technical Manager

2 weeks ago


Singapur, Singapore PERSOL Singapore Full time
{"Responsibilities": "Key Responsibilities
  • Provide technical support and training to dealers on product specifications, safety requirements, and local laws.
  • Analyze dealer performance and develop training programs to improve uptime and parts competence.
  • Support dealers with product launches, including existing products, and manage dealer service and parts capabilities.
  • Carry out application work, confirmation, and examination of necessary equipment and provide feedback to the factory.
  • Investigate product defects and provide feedback to the factory to improve product quality.
  • Visit customers regularly to resolve issues and gather feedback on market trends and customer satisfaction.
  • Manage and drive connectivity activities to guide dealers in effective connectivity operations.
Requirements
  • Degree in mechanical engineering or relevant field.
  • Minimum 10 years experience in after-sales processes, preferably in heavy equipment or automotive network.
  • Technical knowledge of equipment operations and mechanical functions.
  • Knowledge of workshop and field service operation.
  • Management ability to carry out training in a planned manner.
  • Computer skills using Word, PowerPoint, Outlook, and Excel software.
  • Communication skills in Japanese and English to interact with Japan local dealers and customers.
"}

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