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Quality Assurance Specialist

2 weeks ago

Singapore FirstCom Academy Full time
Job Description

We are seeking a Quality Assurance Executive to join our team at FirstCom Academy. As a key member of our sales verification process, you will play a crucial role in ensuring the legitimacy of each sale and verifying customer understanding and agreement to the terms of purchase.

  • You will conduct outbound calls to customers following sales transactions, accurately document customer interactions, and report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.
  • Additionally, you will provide clear and concise information to customers regarding their purchase and any prerequisites required, address customer queries and concerns professionally, and ensure compliance with company policies and procedures during the verification process.

To be successful in this role, you must have excellent communication and interpersonal skills, strong attention to detail, and the ability to accurately record information. Proficiency in CRM software and MS Office is also essential.