Microsoft Data Center Technician
7 days ago
About the Role
Microsoft is seeking a highly motivated and detail-oriented Data Center Technician to join our team. As a Data Center Technician, you will play a critical role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Key Responsibilities
- Contribute to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
- Participate in daily safety briefings, complete required training aligned to the role and workload, and comply with safety procedures, including equipment use, lifting, electrical hazards, and ladder/rolling stair use.
- Complete assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
- Comply with security and data management procedures and policies with guidance from other technicians and complete the required security training.
Requirements
- Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components.
- Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Preferred Qualifications
- 1+ years' experience supporting IT equipment or related technology.
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
About Microsoft
Microsoft is a world-class cloud provider, and our mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
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