E-Commerce Operations Director

7 days ago


Singapore DIXMONDSG Full time

About DIXMONDSG

We are a leading e-commerce company seeking an experienced E-Commerce Operations Director to oversee the growth and optimization of our sales through various platforms.

Job Summary:

The ideal candidate will have a proven track record in managing e-commerce operations, including marketplace management, website maintenance, sales strategies, and inventory management. The successful candidate will be responsible for driving revenue growth, increasing market share, and enhancing the customer experience.

Main Responsibilities:

  • Marketplace Management: Develop and execute sales strategies to maximize product visibility and revenue on Shopee, TikTok Shop, and Lazada. Analyze performance metrics, provide actionable insights, and collaborate with platform representatives for promotional campaigns.
  • Website Management: Oversee the maintenance, content updates, and functionality of our e-commerce website. Ensure a seamless user experience, navigation, purchase processes, and customer support integration.
  • Sales & Marketing Strategy: Develop and implement e-commerce sales and digital marketing strategies to achieve revenue targets. Create campaigns that drive customer acquisition, engagement, conversion, and retention.
  • Inventory & Operations Management: Collaborate with internal teams to ensure accurate inventory levels and timely order fulfillment across all channels. Implement efficient workflows and processes to enhance operational efficiency.
  • Livestreaming Participation: Participate actively in livestreaming sessions for product promotion, customer engagement, and sales conversion. Prepare for sessions by understanding product details, trends, and strategies.
  • Customer Experience & Support: Monitor and respond to customer inquiries and reviews, ensuring high levels of customer satisfaction and brand loyalty.

Qualifications:

  • Education: Bachelor's degree in Business, Marketing, E-Commerce, or a related field.
  • Experience: At least 5 years of experience in managing e-commerce platforms such as Shopee, TikTok, Lazada, or similar.

Salary: $80,000 - $100,000 per annum, depending on experience and qualifications.



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