Customer Service Supervisor, Public Engagement

2 weeks ago

Singapore beBeeCustomerService Full time $50,000 - $70,000
Job Description

About the Role:

The Customer Service Supervisor (Public Engagement) plays a vital role in delivering exceptional customer experiences, overseeing daily operations, and supporting events and outreach programs.

You will ensure the seamless delivery of front-of-house services, supervise staff and volunteers, and act as the Duty Manager when required.

  • Greet and engage visitors, providing information about exhibits and assisting with navigation and inquiries.
  • Respond to visitor enquiries in a friendly and professional manner.
  • Support ticketing and admissions operations, including memberships and visitor tracking.
  • Conduct guided tours and support educational programming, workshops, and tours.
  • Assist visitors with special needs, ensuring accessibility and inclusion.
  • Maintain safety and security awareness, responding appropriately to incidents or emergencies.
  • Oversee parking and traffic management for group visits and special events.

Museum Operations & Event Management:

Ensure daily operational readiness of FOH areas and exhibits, including opening and closing duties.

Support public engagement events, outreach activities, and signature programs through detailed scheduling, logistics coordination, inventory planning, and vendor management.

Supervise and schedule staff, contract labor, and volunteers for events, operations, and outreach.

Maintain the Museum's master calendar in coordination with other departments.

Liaise with facilities management to ensure readiness and issue resolution.

Volunteer & Stakeholder Engagement:

Coordinate volunteer engagement and deployment for both in-museum and outreach events.

Provide training and supervision to volunteers and staff to ensure quality service delivery.

Any other tasks/projects as assigned by the organization from time to time.

Key Responsibilities:

  • Diploma in Events Management or related fields.
  • Minimum 5 years of experience in events planning, operations, or customer service, preferably in a museum or cultural setting.
  • Physically able to support operational duties, including exhibit setups, crowd control, or logistics handling.
  • Availability to work from Tuesdays through Saturdays, including public holidays and occasional evenings.
  • Strong communication and interpersonal skills with a passion for service and public engagement.
  • Self-directed, resourceful, and calm under pressure.
  • Strong organisational, scheduling, and time management skills.
  • Able to work independently and as part of a team.
  • Interest in heritage, museums, or cultural institutions is an advantage.
  • First Aid/BizSafe Level 2 certification is an asset.
  • Willing to travel for off-site events when required.
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