Guest Experience Expert

4 days ago

Singapore beBeeService Full time $3,600 - $4,800

Job Title:

Bellman/Concierge – Delivering Exceptional Guest Experiences

Job Description:

The Bellman/Concierge plays a pivotal role in ensuring the highest level of guest satisfaction. This involves greeting guests warmly, assisting with enquiries, and promptly fulfilling their service requests.

Responsibilities:

  • Extend a warm welcome to guests at the main entrance, addressing them by name when possible
  • Communicate effectively with the front desk team for seamless arrivals and departures
  • Efficiently manage driveway operations, opening and closing vehicle doors as required
  • Ensure timely collection and delivery of guest luggage and equipment
  • Provide accurate information and assistance to guests as needed
  • Maintain the cleanliness and organization of the entrance and baggage room areas
  • Assist the concierge in booking taxis upon guest request
  • Alert security or the duty manager of any suspicious individuals or items in the lobby
  • Stay knowledgeable about hotel products and services

Key Qualifications and Skills:

  • Secondary or high school education is preferred
  • Excellent reading and oral communication skills in English
  • Ability to speak additional languages and possess basic understanding of local dialects is an asset
  • Training will be provided; prior experience is not necessary
  • Effective communication and customer interaction skills are essential
  • Able to work collaboratively as part of a team

Why Work with Us?

  • Strategically located, within walking distance of City Hall MRT
  • Enjoy a 5-day workweek
  • Duty meals and uniforms are provided
  • Comprehensive medical benefits
  • Birthday Leave and Caregiving Leave
  • Access to AWS and F&B discounts worldwide

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