Computer Hardware and Software Specialist
9 hours ago
Mandai Wildlife Group is committed to protecting animals and nature, and our conservation education initiatives inspire action for a healthier world. As our Modern Workspace Specialist, IT, you will be responsible for managing and resolving incidents and service requests related to end user computer hardware and software, including desktops, laptops, mobile devices, monitors, keyboards, printers, and scanners. You will adhere strictly to company policies and guidelines throughout all tasks.
Key Responsibilities• Handle and resolve computer hardware and software incidents and requests, including desktop computers, laptops, mobile devices, monitors, keyboards, printers, and scanners.
• Adhere to company policies and guidelines during the execution of your duties.
• Follow established standards for processing and escalating incidents or service requests, providing technical advice and support as needed.
• Provide technical advice and support on the use of computer hardware and software.
• Be responsible for the installation, support, and issue resolution of computer hardware and software.
• Investigate and research solutions for computer hardware and software problems with a view to resolving such hardware and software problems.
• Participate in any projects related to the Modern Workspace field of work.
Requirements• Diploma in Information Technology or equivalent in a relevant discipline.
• Minimum 2 years of experience in computer and computer peripherals, hardware and software support.
• Experience in troubleshooting and managing Win10, Win11, SharePoint, MS Office, MS Outlook, MS Active Directory, iOS, VPN client, scanner, printer, and other attached peripherals.
• Ability to perform computer hardware and software troubleshooting with experience in the use of diagnostic programs and tools.
• Experience in incident and request management system.
• Good customer service and communication skills.
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