Data Center Operations Manager

2 days ago


Singapore YI-KE INNOVATIONS PTE. LTD. Full time
YI-KE INNOVATIONS PTE. LTD.
Data Center Engineer Job Opportunity

Job Description:

We are seeking an experienced Data Center Engineer to join our team at YI-KE INNOVATIONS PTE. LTD. in Singapore. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data center facilities.

Responsibilities include:
  • Supporting the operation of the assigned process unit in the DCS panel
  • Handling day-to-day duties and plant troubleshooting
  • Conducting field logging, routine sampling, and plant testing work
  • Ensuring equipment compliance with SOPs and working instructions
  • Management of the team, including all aspects of people and performance management
  • Driving and working with support teams to resolve service disruptions and restore services as rapidly as possible
  • Ensuring timely escalation and tracking incident life cycle till resolution
  • Documenting and updating NOC operation processes and troubleshooting guides
  • Identifying areas for process and efficiency improvements within NOC
  • Participating and contributing to product or enhancement projects

Requirements:

  • At least 3 years' working experience in IT Helpdesk / NOC environment (Telco Environment)
  • At least 2 years' management experience to lead a support team
  • Strong Communication Skills, with good email and verbal etiquette for compilation information / creation and dissemination of SOPs
  • Familiar with Layer 2 and Layer 3 Technologies, eg DWDM, BGP, to aid in fault identification and escalation
  • Able to work independently and as a good team player
  • Good deductive reasoning and problem-solving ability
  • Excellent verbal and written communication and presentation skills
What We Offer:

SALARY: SGD $80,000 - $120,000 per annum

This role offers a competitive salary package, comprehensive benefits, and opportunities for growth and development within a dynamic and innovative organization.

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