Policy Services Analyst
1 month ago
About AIA
AIA is a leading life insurance company that is committed to creating a healthier, more sustainable future for everyone.
About the Role
We are seeking a highly motivated and detail-oriented individual to join our team as a Policy Services Analyst. In this role, you will be responsible for assisting our Customer Centricity and Operations strategy by working on projects and improvements that identify areas where automation or e-submission can happen, including new product launches.
Key Responsibilities
- Active involvement in delivery and implementation of critical initiatives and BAU enhancements based on business needs
- Lead discussions on understanding the processes and document the rules and enhancements which are required
- Prepare and review that requirements are comprehensive and they meet the business needs taking into consideration future needs and changing business needs.
- Evaluate alternative high-level solutions with Information Technology
- Conduct/review user requirements and responsible for requirement sign off.
- Collaborate and prioritize the changes needed with other key partners in the business requirements so that the agreed launch timeline will not be impacted.
- Work towards overall planning and resources required, effective monitoring of the project status and plans.
- Provide requirements to Solution Analyst and Support Specialist.
- Prepare/review training materials and updating SOP documents.
- Actively seek continuous improvements in area of expertise
- Perform ad hoc duties which will involve the need to support processing of service requests.
Requirements
- A Diploma and above in Business, Computer Science or a related field.
- Working experience in life insurance operations and with knowledge in both operation and system areas are preferred.
- Integral Life (Life 400/Asia AS400) background is preferred.
- Experience in handling projects and product features
- Ability to be pro-active and self-motivated in a fast-paced environment to make things happen, meticulous and able to handle priorities to meet deadlines.
- Strong analytical and problem-solving skills.
- Positive demeanor and willingness to share and learn.
Believe in better with AIA
If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way
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