Digital Solutions Specialist

2 weeks ago

Singapore beBeeTechnical Full time $60,000 - $80,000
Job Title: Digital Solutions Specialist

The position of Digital Solutions Specialist requires a professional who can provide comprehensive IT support services to end-users. This includes assistance with computing devices, audio-visual equipment, and IT peripherals. The role demands proactive maintenance, troubleshooting, and technical support to ensure seamless IT operations across the organization.

Key Responsibilities
  • End-User Device Support
    • Provide helpdesk and desktop support for computing devices, peripherals, and software.
    • Respond to user requests, log incidents, and track cases to resolution.
    • Perform hardware/software troubleshooting and coordinate with vendors for repairs.
    • Install, configure, and update operating systems, antivirus, and security patches.
    • Set up, relocate, or securely dispose of computing devices when required.
  • Audio-Visual (AV) Support
    • Provide setup and operational support for hybrid meetings, events, and townhalls.
    • Configure meeting room systems, AV equipment, and video conferencing tools.
    • Conduct preventive maintenance checks and maintain AV equipment records.
    • Troubleshoot AV issues and liaise with external vendors when necessary.
    • Provide on-site or standby support during and outside office hours (including weekends/public holidays, with time-off in lieu).
  • IT Administration & Equipment Management
    • Manage IT and AV equipment loan pools, including issuing, tracking, and reconfiguring devices.
    • Maintain accurate IT inventory and asset management records.
    • Create and update user guides, FAQs, and work instructions to improve IT support services.
    • Assist with IT-related administrative tasks and documentation.
Requirements
  • A relevant diploma or degree in Information Technology, Computer Engineering, or a related discipline.
  • 2–3 years' experience in desktop support, helpdesk, or AV support roles.
  • Strong knowledge of Windows OS, desktop imaging, patch management, and antivirus solutions.
  • Hands-on experience with AV equipment and video conferencing systems.
  • Experience in troubleshooting and coordinating vendor support.
Benefits
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Ongoing training and development opportunities.

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